FAQ + Shipping

Order Issues

I've entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at admin@gracecourtco.com

I’ve ordered the wrong size/colour

Once an order is placed we can make changes but only if you message us right away. Get in contact at  @gracecourtco on Instagram. 

My item is faulty, what do I do?

Please get in contact with us at @gracecourtco on Instagram and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at @gracecourtco on Instagram and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at @gracecourtco on Instagram and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there.  If it’s still not there please contact us via email @gracecourtco on Instagram

I want to cancel/return my order.

Once your order is placed it cannot be cancelled and you can not return it 

DELIVERY HELP

When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm EST and can take 1-7 business days to process before being shipped.

 

Where do you ship to?

Yes we Ship Worldwide!

How long does it take to deliver Internationally?

Usually this will take up to 2 weeks to arrive. Sometimes parcels may get held at customs which will increase the arrival time.

Will I be charged duties and taxes?

Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

PAYMENTS

Payment options

We accept all major credit and debits cards, as well as PayPal.