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FAQ + Shipping

Purchase Route protection to insure your order gets delivered without any issues. If you do not purchase Route protection we are not liable for lost, damaged or stolen packages

When is “X” tee going to be released?

We don’t have drop dates planned out that far in advance. 3-4 days before a release we will post to IG stories so make sure to keep an eye on that

Will “X” shirt be restocked?

We typically try to avoid restocks except for special occasions. We have tons of unreleased designs and would rather keep dropping new heat for you guys instead of constantly restocking the older tees

Do you do custom tees?

Unfortunately we don’t do custom tees. A shirt design can take 24+ hours so we prefer to dedicate that time to a design that can be released to the public.

Is “X” shirt for sale?

Everything that’s currently for sale will be on our website (gracecourtco.com)

Order Issues

I've entered the wrong address

We’ll need to fix this for you ASAP before your order gets shipped, so please get in touch straight away with your correct shipping address at @gracecourtco on instagram

My item is faulty, what do I do?

Please get in contact with us at @gracecourtco on Instagram and we will be able to get this sorted for you.

I’m missing an item from my order

Firstly make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. If you still can’t find it please contact us at @gracecourtco on Instagram and we will get this sorted for you.

I’ve received the wrong item

Please get in contact with us at @gracecourtco on Instagram and we will be able to get this sorted for you.

I didn’t receive an order or shipping confirmation

Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there.  If it’s still not there please contact us @gracecourtco on Instagram

I want to return my order

Once your order is shipped it cannot be returned. 

How should I wash my shirt?

We recommend washing inside out.

DELIVERY HELP

When will my order be shipped?

Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm EST and can take 3-4 weeks to process before being shipped. 

My order says delivered but it’s not here.

Please reach out to local postal service as quickly as you can. The quicker you contact them the more helpful they will be. We do not have any updated information that you can’t access. Try going to your local post office to see if package was left there we find sometimes they will do this without leaving a notice. We know are using route protection which you can add to your order for usually around $1. If you do this then you’re order is 100% insured so we recommend this because in some cases we’re not able to help

Where do you ship to?

We Ship Worldwide!

How long does it take to deliver Internationally?

Usually this will take up to 2 weeks to arrive. Sometimes parcels may get held at customs which will increase the arrival time.

Will I be charged duties and taxes?

Maybe, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

PAYMENTS

Payment options

We accept all major credit and debits cards, as well as PayPal.

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